Thank you for visiting Geluae! To help you better understand our products and services, we have compiled some frequently asked questions and answers. If you can’t find the information you need, please feel free to contact our customer service team.
1. What materials are Geluae’s bags made of?
We are committed to providing you with high-quality bags, selecting high-quality leather, durable canvas, metal accessories and other materials to ensure the comfort and durability of each bag. Our team of designers strictly controls every detail in the production process to ensure the high standards of the products.
2. How to choose the right bag size?
The specific size of each bag will be marked on the product page. We recommend that you refer to the size information and choose the right style according to your needs (for example: commuter bag, travel bag or evening bag). If you have any questions about the size, please contact our customer service and we will help you choose the bag that suits you.
3. Does Geluae support international delivery?
Yes, we support worldwide delivery services. No matter where you are in the world, we will do our best to ensure that your order can be delivered in time. International delivery charges will be calculated based on your delivery address and the delivery method you choose. You can view the specific shipping costs during checkout.
4. How can I track my package?
Once your bag is shipped, you will receive a confirmation email with the tracking number of your package. You can use this number to check the latest status of your package on the official website of the corresponding logistics company. Please note that there may be a delay in updating the logistics information, so please be patient.
5. Can I modify my order?
Once the order is confirmed and paid, we will process and ship it as soon as possible. If you need to modify your order (such as changing the delivery address or canceling the order), please contact our customer service team as soon as possible and we will do our best to meet your needs. However, once the order has been shipped, we will not be able to make changes.
6. How do I return or exchange an item?
We want you to be satisfied with your purchase. If the item you received is not as ordered or has quality issues, please submit a return request within 14 days of receiving the item. Returned items must be unused and undamaged in their original packaging and with all tags attached.
- If your bag is defective or damaged, we will provide you with a full refund or free replacement.
- For non-quality returns and exchanges, return shipping costs are usually borne by the customer.
7. Can promotional items be returned or exchanged?
In general, promotional items can be returned or exchanged, but some specific promotions may have different return and exchange rules. The specific return and exchange policy will be explained at the time of purchase, so it is recommended that you read it carefully before purchasing.
8. How do I clean and maintain my bag?
In order to extend the life of the bag, we recommend that you clean and maintain it according to different materials:
- Leather bags: Use a soft dry cloth to wipe gently, avoid direct contact with water. Use leather care oil regularly to maintain the softness of the leather.
- Canvas bags: You can wipe gently with a damp cloth, avoid soaking in water. After cleaning, lay flat to dry.
We recommend that you store the bag in a dry place and avoid long-term exposure to the sun to maintain the appearance and material of the bag.
Contact us
Tel:
Email:faqs@geluae.com
Address: